Effective Date: [Date, October 9, 2025]
This Privacy Policy describes how [#Foodsbook Legal Name] (referred to herein as “#Foodsbook,” “we,” “us,” or “our”) collects, uses, processes, and shares the personal information of users, customers, and visitors (“you”) when you visit our website at https://pargatiweb.com (the “Site”), utilize our web development and management services, or use our food ordering, reservation, or delivery applications and platforms (collectively, the “Services”).
We are committed to protecting your privacy and handling your data transparently. By accessing or using our Services, you signify that you have read, understood, and agree to the terms of this Privacy Policy.
# Personal Data: Any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
# Processing: Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
# Data Subject: The individual person to whom the Personal Data relates.
# Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. For the purposes of this Privacy Policy, #Foodsbook is the Controller of your Personal Data.
# Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
# Cookies: Small files stored on your device (computer or mobile device) that help us improve our Site functionality and your experience.
We collect several different types of information for various purposes to provide and improve our Services. The data we collect depends heavily on your interaction with the Site and Services (e.g., whether you are a food customer, a web development client, or a delivery driver).
2.1. Personal Data Collected Directly From You
We may collect the following categories of Personal Data:
A. Customer Data (Food Ordering & Reservations):
# Identity Data: Name, username, email address, phone number.
# Transaction Data: Details about products or services you have purchased from us (e.g., food items, order history, reservation details), order fulfillment details, and amounts paid.
# Contact Data: Billing address, shipping address, and communication preferences.
# Financial Data: Payment card details (processed by secure third-party payment processors; we generally do not store full card numbers), and bank account information for refunds.
# Dietary and Preference Data: Information voluntarily provided regarding dietary restrictions or allergies, which we process based on your explicit consent to fulfill your specific order.
B. Client/User Data (Web Development & Management):
# Contact Data: Name, business name, professional email address, and phone number for service contracts and communication.
# Account Credentials: Usernames and hashed passwords for platform access.
# Billing Data: Financial information necessary for invoicing and payment processing.
C. Delivery Personnel Data (Drivers & Admins):
# Identification Data: Full legal name, date of birth, government-issued ID (where legally required for background checks), driver’s license information.
# Contact Data: Personal phone number and emergency contact details.
# Financial Data: Bank details for payment of services rendered.
# Geolocation Data: Precise location data collected via the Driver App to facilitate order delivery, track progress, and improve logistical efficiency. This data is collected while the app is in use and may be collected in the background to confirm delivery status and compliance.
# Performance Data: Delivery acceptance rates, completion times, customer ratings, and efficiency metrics.
2.2. Usage Data and Tracking Technologies
As is common for most websites, we automatically collect certain information when you visit our Site:
# Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, time zone setting, and other technology on the devices you use to access the Services.
# Interaction Data: Information about your interaction with our Services, including the pages you view, the links you click, the date and time of your visit, and the path you take through the Site (clickstream data).
# Cookie Data: We use Cookies, Web Beacons, and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. The specific cookies used and their purpose are detailed in our separate Cookie Policy [Optional: Link to Cookie Policy].
We process your Personal Data for the following primary purposes:
# To Provide and Maintain the Service: To operate our Site, facilitate purchases of products, manage reservations, and provide requested web development and management services.
# To Manage Your Account: To manage your registration as a user of the Service, grant you access to various functionalities, and maintain your user profile.
# For Order and Delivery Fulfillment: To process and manage your orders, deliver products to your specified location, and allow delivery personnel to track and complete their assigned routes efficiently.
# To Communicate With You: To contact you by email, telephone, SMS, or other equivalent forms of electronic communication regarding updates, security alerts, service announcements, or informative communications related to the functionalities, products, or contracted services.
# To Provide Customer Support: To respond to your inquiries, diagnose issues, and provide timely assistance regarding the Services.
# For Marketing and Promotional Purposes: To send you news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
# For Business Management and Development: To monitor the usage of the Service, perform data analysis, identify trends, determine the effectiveness of our promotional campaigns, and continuously improve our Service offerings and user experience.
# For Security and Fraud Prevention: To identify, prevent, and address technical issues, protect against fraudulent or unauthorized transactions, and maintain the security and integrity of our systems.
# For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
For users located in the European Economic Area (EEA) and other jurisdictions that require a legal basis for processing, we rely on the following legal grounds:
| Purpose of Processing | Legal Basis |
| Processing orders, delivering goods, managing accounts. | Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., fulfilling a food order, providing web service). |
| Sending marketing communication (with opt-out). | Legitimate Interest: To promote our services and grow our business, provided your rights do not override these interests. |
| Processing sensitive data (e.g., dietary allergies) for orders. | Explicit Consent: You have given clear consent for us to process your sensitive Personal Data for a specific purpose (i.e., accommodating your dietary needs). |
| Using Usage Data to analyze and improve the Service. | Legitimate Interest: To study how customers use our products/services, to develop them, and to inform our business strategy. |
| Compliance with subpoenas, court orders, or other legal process. | Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject. |
| Tracking delivery personnel location for delivery fulfillment. | Contractual Necessity and Legitimate Interest: Essential for the performance of the contract with the customer and the delivery personnel, and to ensure efficient service. |
We may disclose your Personal Data in the following situations and with the following types of third parties:
# Service Providers: We engage third-party companies and individuals to facilitate our Service (“Service Providers”), perform Service-related services, or assist us in analyzing how our Service is used. This includes payment processors (e.g., PayPal, credit card gateways), hosting providers, email service providers, and analytics providers (e.g., Google Analytics). These parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
# Food Vendors/Restaurants (Internal/Affiliated): If you place a food order or make a reservation, your necessary Personal Data (name, contact information, order details, delivery address) will be shared with the relevant affiliated kitchen or restaurant to fulfill the transaction.
# Delivery Personnel: For food delivery orders, necessary contact, order, and location data are shared with the assigned delivery driver via the Driver App to ensure delivery completion.
# Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your Personal Data may be transferred.
# Legal Requirements and Law Enforcement: We may disclose your Personal Data in the good faith belief that such action is necessary to:
# Comply with a legal obligation (e.g., subpoena or court order).
# Protect and defend the rights or property of #Foodsbook.
# Prevent or investigate possible wrongdoing in connection with the Service.
# Protect the personal safety of users of the Service or the public.
# Protect against legal liability.
# With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
6.1. Data Security
The security of your data is paramount to us. We implement a variety of technical and organizational security measures designed to protect the confidentiality, integrity, and availability of your Personal Data. These measures include:
# Use of Secure Sockets Layer (SSL) technology for all data transmission.
# Encryption of sensitive information, such as passwords and financial data, both in transit and at rest.
# Access controls that limit access to Personal Data to authorized personnel on a need-to-know basis.
# Regular security assessments and vulnerability scanning to identify and mitigate potential threats.
Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6.2. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy:
# Account Data: We retain your account information for as long as your account is active or as needed to provide you with Services.
# Transaction Data: We retain transaction data (e.g., order history, payment records) for a longer period as required by law for tax, accounting, and legal compliance purposes (typically 5 to 7 years, depending on jurisdiction).
# Usage Data: Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
# Delivery Geolocation Data: This data is typically retained for a maximum of [Specific Time, e.g., 90 days] for logistics analysis and dispute resolution, after which it is anonymized or deleted.
When your Personal Data is no longer necessary for the purposes for which it was collected, we will securely destroy or permanently anonymize it.
Depending on your location, you may have specific rights regarding your Personal Data. We are committed to facilitating the exercise of these rights, which may include:
# The Right to Access (Right to Know): You have the right to request copies of your Personal Data that we hold.
# The Right to Rectification (Correction): You have the right to request that we correct any information you believe is inaccurate or incomplete.
# The Right to Erasure (Deletion or Right to be Forgotten): You have the right to request that we erase your Personal Data, under certain conditions (e.g., the data is no longer necessary, or you withdraw consent). Note that this right is subject to legal exceptions, such as retaining data necessary for legal compliance or completing transactions.
# The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
# The Right to Object to Processing: You have the right to object to our processing of your Personal Data where we are relying on a legitimate interest as the legal”basis, or for direct marketing purposes.
# The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, in a structured, commonly used, and machine-readable format.
# The Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
# The Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising any of your privacy rights.
Exercising Your Rights: To exercise any of these rights, please contact us at [Contact Email] or [Contact Phone Number]. We will respond to all legitimate requests within [Timeframe, e.g., 30 days]. We may need to verify your identity before fulfilling your request.
#Foodsbook is based in [Country, e.g., Nepal] and may process your data there or in other countries where our Service Providers are located. If you are located outside of [Country, e.g., Nepal] and submit Personal Data to us, please be aware that your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
When transferring data across international borders, especially outside jurisdictions with robust data protection laws (like the EEA), we implement appropriate safeguards to ensure your Personal Data remains protected, such as implementing standard contractual clauses (SCCs) approved by the European Commission, or relying on other legally acceptable mechanisms. By using our Services, you consent to this transfer.
Our Service is not directed to anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers immediately.
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this document. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with our Services, please contact us:
By email: [Contact Email, e.g., tharu7483@gmail.com]
By phone: [Contact Phone Number, e.g., +977-9742997891]
By mail: [#Foodsbook Physical Address/Bhudhabhumi-9, Asnahara Kapilvastu, Nepal]
